LAUNCH+PAD

Troubleshooting: LANDesk LaunchPad Icons


 * Problem-1: ** Very few or no icons appear on LaunchPad


 * Issue-1: ** LaunchPad icons are put on the machine as a LANDesk Policy, not to be confused with “Active Directory Group Policies”. The LANDesk agent on a machine is configured to check for policies assigned to it once a day. At a time chosen by the agent at install time between 9:00am and 3:00pm.

If you want to try to hurry up the process you can click "LaunchPad Icon Refresh" icon if it exists on the LaunchPad itself. Or open the “LANDesk Desktop Manager” and click the "Refresh" button in the “Software Deployment Portal” section.
 * Solution-1: ** The best solution is simply to exercise patience. Over 2-3 days of the machine being on the agent will have checked and gotten the LaunchPad icon polices.

If after two weeks have passed and the icons still haven’t shown up, please put in a work order detailing steps taken to date, and the specific icons missing. Be sure to include the computer name in the work order. We can take a look at the tasks and config of the icon to try to isolate why it/they are not showing up.